General Game Key Questions

What is a game key?

The game key is the serial number or product code which is a combination of letters and numbers that activates a product, normally found on a sticker inside the game’s case or printed on the game’s quick reference card. The purchased game Key is used to register and activate the relevant game. Depending on the product, we provide this in the form of a scan of the code or the actual code in text format.

How quickly will I receive the game key?

Our unique and self-developed game key delivery system, allows for instant and automatic allocation of game keys. Once the customer makes payment and passes the fraud checks the game key will be automatically emailed to the customer’s email adres.

I did not receive my game key instantly?

Some e-mail providers occasionally queue our verification and order delivery emails during busy hours. This is normal and you should receive your order within the hour of placing/verifying it. If you have not received any emails from us after 1 hour, please contact us.To protect against fraud we might occasionally put order on hold, if this happens you will receive the following message: “As part of our standard security measures, orders are routinely selected for review to ensure the safety of our site. Your order will be reviewed by one of our agents.” Your order will manually be checked by one of our agents and should be cleared within a timely fashion. If we require any further information we will contact you via email.

I did not receive an confirmation after pre-ordering a game key?

Pre-ordered game keys are always checked by one of our agents. Your pre-order will be cleared within a timely fashion. If we require any further information we will contact you via email.

Does your system auto-generate game keys?

Our game key allocation system does not auto-generate game keys. It simply stores game keys either in the form of a scan or text and then automatically allocates it to customers when a purchase has been approved.

Does your system auto-generate game keys?

Our game key allocation system does not auto-generate game keys. It simply stores game keys either in the form of a scan or text and then automatically allocates it to customers when a purchase has been approved.

XBOX LIVE SUBSCRIPTIONS/POINTS

How do I redeem an Xbox Live subscription?

Go to https://account.microsoft.com/billing/redeem#/ to redeem the code.

Please follow the steps below to become a new xbox live member via your Xbox:

  1. Connect your Xbox 360 to a broadband internet connection.
  2. In the dashboard, select My Xbox, Sign-on, Create Profile and then follow the instructions to create your account.
  3. Now select your new profile in My Xbox, select Join Xbox LIVE.
  4. Follow the easy on-screen instructions, redeem your code and enjoy!

Or extend your existing Xbox LIVE Gold Membership on your Xbox:

  1. Sign in to Xbox LIVE from My Xbox in the dashboard.
  2. Choose Manage Account, select Memberships, and select your membership plan.
  3. Choose Redeem Code and enjoy!

How do I redeem Microsoft points?

Simple, please follow the steps below to redeem your Microsoft Points on your Xbox 360 console:

  1. Sign into Xbox LIVE.
  2. Click the Xbox Guide button located in the center of the controller.
  3. Navigate to the Marketplace tab. Select Redeem Code.
  4. Enter your 25 digit pre-paid code and enjoy!

Redeem your Microsoft Points on your computer:

  1. From Xbox.com, use your Windows LIVE ID to sign in to your Xbox LIVE account.
  2. Select My Account from the My Xbox drop-down menu.
  3. Click Redeem Code to enter the pre-paid code for the content that you want to redeem.
  4. Follow the instructions that appear on the screen to enter and confirm the redemption on the pre-paid code.

SONY PLAYSTATION NETWORK

How do I redeem a Sony PlayStation Network card?

Simple, please follow the steps below to redeem your Sony PlayStation Network card:

  1. If you do not have a Sony Entertainment Network Account (previously known as a PlayStation Network Account) create one on your Sony System or by visiting the playstation website on your PC.
  2. Visit the PlayStation Store via your PlayStation device.
  3. Select the “Redeem Codes” option on the top right of the screen (for PS Vita, tap the options button on the bottom right).
  4. Enter the 12 digit voucher code at the bottom of this card and select “Continue”.
  5. Follow the on-screen instruction to redeem the code.

 PC GAMES

How do I redeem/activate my game key for a PC game?

How do I redeem/activate my game key for a PC game?

This varies depending on the pc game publisher/developer, the main ones are outlined below.

Steam

  • Launch Steam and login to your Steam account.
  • Click the Games Menu.
  • Choose Activate a Product on Steam.
  • Follow the onscreen instructions to complete the process.

Origin

  • Login to Origin with the EA account you would like your game added to.
  • Click on the Origin menu on the top left.
  • Select “Redeem Product Code”
  • Enter the serial key from the back of your game manual.
  • The game will be added to your “My Games” section of Origin.

You can also redeem your code via the web:

  1. Go to activate.ea.com.
  2. Login with your EA / Origin account information.
  3. Enter your product code on the “Redeem Your Code” page.

uPlay

  • Start by downloading/installing your Ubisoft game using the download provided on the games product page.
  • Once the install is complete, launch the game by either locating the game’s shortcut, or browse for the game in the Start > Programs list.
  • Once Uplay launches, enter your Uplay account username and password.

Developer Website

Some games need to be activated via the Developers Website.
E.g. World of Warcraft is activated via battle.net.

PAYMENT

What payment methods do you support?

We currently accept Creditcard’s, Apple Pay and PayPal payments.

Are my personal details and credit card details safe?

Yes, all details that are stored on our system are protected by 128 bit SSL encryption.

OTHER QUESTIONS

Why are your products so cheap?

We have no direct operating contract with publishers, allowing us to have no minimum cap on the price. Our management team have over thirty years of combined experience within the industry with an extensive network of suppliers and contacts from which to source products. We buy from all corners of the globe to ensure the cheapest possible prices and as we only sell products in digital form we’re able to make significant savings on postage and related expenses – we then pass these reductions on to you, which ensures our pricing is the most competitive around!

Do you sell the physical games and boxes?

Sorry, for ease of use and to provide the best service we currently only sell the digital version of products.

I have a question, how can I contact prepaidkeys.com?

We aim to reply to all queries within a timely fashion. Please use the following form: Contact Us. Please do not send queries more than once as it will result in a delay to our response.